In The Waiting Room
Clinical Governance & Editorial Standards
Version 2 — September 2026
Last reviewed: September 2026
Document owner: Clinical Editor
Review: September 2027, or earlier where a material change to ITWR’s clinical, editorial or publishing processes warrants review.
In The Waiting Room (ITWR) creates evidence-informed health education for general Australian audiences, for distribution through healthcare practices, workplaces and other trusted organisations.
ITWR content is designed as general health education. It does not diagnose, prescribe for, or replace individual care from an appropriately qualified healthcare professional.
Clinical editorial oversight
ITWR’s clinical content is overseen by Tania Marinaccio, Clinical Editor, an AHPRA-registered Chinese Medicine practitioner with more than two decades of clinical practice experience.
The Clinical Editor is responsible for establishing appropriate clinical scope, overseeing content development, clinical verification and final editorial approval of ITWR health features.
ITWR recognises that no single clinician holds expertise across every area of health. Where a topic extends beyond the Clinical Editor’s appropriate scope, authoritative clinical guidance is prioritised and, where appropriate, additional topic-specific professional or clinical input may be sought on an as-needed basis.
ITWR does not represent that any feature has been independently reviewed by an external medical practitioner unless this has specifically occurred.
If appropriate clinical oversight is temporarily unavailable, publication of new clinically substantive features will pause until suitable oversight is restored.
Evidence and sourcing
ITWR health information is developed using recognised and appropriate evidence sources.
Australian sources are prioritised wherever suitable and may include:
- Australian Government health departments and agencies
- Healthdirect Australia
- Australian Institute of Health and Welfare
- state and territory health authorities
- recognised Australian professional and clinical organisations
- national clinical guidelines
- systematic reviews and peer-reviewed medical literature
- respected international clinical guidance where appropriate Australian guidance is unavailable
Source selection is proportionate to the claim being made.
Clinical recommendations, risk information, prevalence data and safety statements require stronger evidentiary support than general explanatory material.
Where appropriate, higher-level evidence such as clinical guidelines and systematic reviews is prioritised over individual studies.
Commercial websites, social-media content and unsourced wellness claims are not relied upon as clinical evidence.
Editorial and clinical development process
Substantive ITWR health features move through a defined development and review process.
1. Topic definition and clinical scope
Before drafting, the central health question, intended reader, educational objective and appropriate clinical boundaries of the feature are established.
Potential safety issues, areas of uncertainty and topics requiring particular care are identified at this stage.
2. Evidence research
Clinical claims, statistics, recommendations and safety information are researched against appropriate source material.
Where evidence is evolving, mixed or uncertain, this is reflected in the language used rather than presented as settled fact.
3. Patient-friendly manuscript development
Evidence is translated into accessible, plain-language health information.
The aim is to preserve clinical meaning while reducing unnecessary jargon, complexity and alarmist language.
4. Clinical verification
The Clinical Editor reviews substantive clinical content before publication for:
- factual accuracy
- appropriate interpretation of available evidence
- unsupported or overstated claims
- appropriate risk communication
- relevant contraindications or safety considerations
- circumstances in which professional assessment may be appropriate
- circumstances in which urgent medical attention should be considered
- language that could create unnecessary fear or false reassurance
5. Editorial self-audit
The Clinical Editor reviews the completed feature for clarity, balance, readability, duplication, tone and usefulness to the intended reader.
The review also checks that the feature remains within the boundaries of general health education and does not drift into individual diagnosis or personalised treatment advice.
6. Final publication review
The Clinical Editor reviews the completed designed version before publication.
This final review is intended to ensure that layout, headings, captions, shortening or other design changes have not altered the meaning, qualification or safety messaging of the approved content.
Clinical safety and appropriate boundaries
ITWR does not tell an individual reader what diagnosis they have or what treatment they personally require.
Where relevant, features explain signs or symptoms that warrant assessment by an appropriately qualified healthcare professional.
Safety-critical topics may include calibrated guidance about symptoms or circumstances in which urgent medical attention should be considered.
ITWR aims to avoid both unnecessary alarm and false reassurance.
Clinical uncertainty is acknowledged where appropriate, and associations are not presented as proof of causation.
ITWR health education is intended to support informed conversations with healthcare professionals rather than replace them.
Keeping information current
Health information can change as evidence, clinical guidelines and public-health recommendations evolve.
ITWR therefore treats its published library as an active body of health education rather than considering publication the end of the editorial process.
Published material may be reviewed or updated when:
- significant clinical guidance changes
- important new evidence materially changes the interpretation of a topic
- a relevant Australian recommendation or guideline is updated
- an error, outdated statement or material ambiguity is identified
- an editorial review determines that revision is warranted
ITWR intends to maintain appropriate publication and review information so that older material can be identified for reassessment.
Where a material error is identified, ITWR’s priority is to correct or withdraw the affected information rather than leave known inaccurate clinical material in circulation.
Commercial and editorial independence
Clinical accuracy and reader safety take precedence over commercial interests.
A commercial partnership or sponsorship does not give a partner authority to determine ITWR’s clinical conclusions or introduce unsupported health claims.
Any future sponsored or commercially supported health content should be clearly identified and remain subject to the same clinical and evidentiary standards applied to other ITWR editorial content.
Commercial relationships should not be presented in a way that could reasonably lead a reader to interpret sponsorship as independent clinical endorsement of a product or service.
Where a potential commercial or personal conflict of interest is identified, it should be considered and appropriately managed before publication proceeds.
Privacy and readership
ITWR health features are designed so that individuals can access general health information without being required to create a personal account simply to read.
ITWR’s readership model focuses on content engagement and organisational distribution, rather than requiring individuals to disclose personal health information in order to consume general health education.
Where readership or engagement is measured, ITWR aims to use that information responsibly and in accordance with applicable privacy obligations.
Corrections and feedback
ITWR welcomes the identification of potential clinical errors, ambiguity or outdated information.
Clinical or editorial concerns may be submitted to:
Material concerns are reviewed by the Clinical Editor and, where appropriate, checked against the underlying evidence or with additional professional input.
Where a correction materially changes clinical meaning or safety information, the published feature should be corrected or withdrawn as appropriate.
Our editorial principle
Useful health information should be clear enough to understand, responsible enough to trust, and careful enough to recognise its limits.
ITWR provides the health information.
The individual’s healthcare professional remains the appropriate source of personalised clinical care.